Refund & Satisfaction Policy

1.1# Policy Overview. This Customer Refund and Satisfaction Policy ("Policy") outlines the terms under which customers ("you", "your", or "User") may request refunds or credits for Lectura AI products and services ("the Service").

1.2# Agreement to Terms. By purchasing or subscribing to any plan offered by Lectura AI Inc. ("Lectura AI", "we", "our", or "us"), you agree to this Policy, our Terms of Service, and our Privacy Policy.

1.3# Platform Operation. This Policy exists to balance customer satisfaction with the fair and sustainable operation of a real-time, usage-based AI platform. Lectura AI offers AI-powered academic tools including document summarization, flashcard generation, course planning, and more.

2.1# Outcome Driven. Lectura AI is built to deliver real, measurable academic outcomes — helping students study smarter, understand material faster, and perform better in their courses.

2.2# Product Support & Good Faith. We stand behind the quality of our product and support our users through education, onboarding, and customer success — not blanket refunds. Refund requests are evaluated carefully, fairly, and in good faith.

3.1# 3-Day Money-Back Guarantee (All Paid Plans). We offer a 3-day (72-hour) money-back guarantee on initial and renewal subscription charges for all paid Lectura AI plans.

3.2# Eligibility Requirements. To qualify for the 3-day money-back guarantee, all of the following conditions must be met:

• The refund request must be submitted within 72 hours of the charge date.
• The current billing period must not show substantial use (as defined below).
• The guarantee applies once per customer account. Repeat refunds are not permitted.

3.3# Substantial Use Definition. Substantial use means completing 5 or more individual AI-assisted sessions (e.g., document summaries, flashcard sets generated, or course plans created) in the current billing period, each session producing meaningful output. Accounts meeting or exceeding this threshold are not eligible for a refund.

3.4# Basic Plan. The Lectura AI Basic plan is covered by the 3-day guarantee. After 72 hours, Basic plan charges are final, except in verified product or technical failure cases reviewed on a case-by-case basis where the account shows no substantial use. Cancellation prevents future charges but does not refund the current billing period.

3.5# Pro Plan. The Lectura AI Pro plan is covered by the same 3-day guarantee. After 72 hours, Pro plan charges are final, subject to the same exceptions for verified technical failures. You may cancel at any time to stop future billing, but the current billing period fee is non-refundable beyond the guarantee window.

To request a refund (where eligible), email support@lecturaai.com with the following details:

• Your account email address
• The date of the charge you are requesting a refund for
• Your subscription plan (Basic or Pro)
• The reason for your refund request

Approved refunds are processed within 5–7 business days to the original payment method. For payments processed via Stripe, non-refundable payment processing fees may be deducted from the refunded amount.

Refunds will not be issued for:

• Requests submitted outside the eligible 72-hour time window
• Subscriptions with substantial or abusive usage in the current billing period
• Failure to achieve academic outcomes or grades
• Dissatisfaction with AI-generated content quality (for accounts with substantial use)
• Duplicate accounts or repeat refund requests
• Violations of our Terms of Service or Acceptable Use Policy
• Accounts that have been suspended for misuse

All refund requests undergo an internal review process. We assess requests using:

• Account usage data and session history
• System logs and platform activity
• Billing and account timeline

Refunds are a good-faith exception, not an entitlement. Lectura AI reserves full discretion to approve or deny any refund request based on the factors above. Our decisions are final.

To protect our platform and all users, we prohibit the following behaviors:

• Sharing your account credentials with others (account sharing)
• Using an individual plan for team, commercial, or institutional purposes
• Automated scraping, bulk content extraction, or API abuse
• Refund manipulation — repeatedly subscribing and requesting refunds
• Any misrepresentation of usage or technical issues to obtain a refund

Confirmed misuse results in immediate account termination, forfeiture of refund eligibility, and permanent access restriction. No refunds will be issued in cases of confirmed misuse.

8.1# Onboarding & Guidance. Before requesting a refund, we strongly encourage you to contact our Customer Success team. Many product concerns — including confusion about features, technical issues, or onboarding challenges — are resolvable with the right guidance.

8.2# Contact & Response Time. Contact: support@lecturaai.com | Response time: 24–48 business hours.

To the maximum extent permitted by law, Lectura AI's liability under this Policy shall not exceed the amount paid by you in the most recent billing period. We are not liable for indirect, incidental, or consequential damages of any kind, including missed academic deadlines, grade consequences, or other educational outcomes.

We reserve the right to update this Policy at any time. Changes take effect immediately upon posting. We will notify users of material changes via in-app notification or email where reasonably practicable. Continued use of the Service after any modification constitutes acceptance of the updated Policy.

This Policy is governed by the laws of the Province of Manitoba, Canada. All disputes relating to this Policy shall be resolved exclusively in the courts of Manitoba, Canada. By using our Service, you consent to this jurisdiction.

For questions, concerns, or to submit a refund request, please contact us:

• Email: support@lecturaai.com
• Location: Winnipeg, Manitoba, Canada
• Response time: 24–48 business hours